Overview | OCI Global

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WHY WE'RE HERE

When technology works, your employees work. When it doesn’t, they wait.

OCI Global provides on-demand face-to-face training and immediate onsite support to minimize wait time and maximize productivity.

87%

WITHIN ORGANIZATIONS THAT HAVE AN OCI LOCATION, 87% OF THE EMPLOYEES USE OUR SERVICES.

Onsite, Where and When You Need Us

We are a premier provider of onsite support and training for Apple-based products including hardware and software support for Mac, iPad, iPhone, Apple Watch, apps and more. OCI is located onsite at your business — so we’re there when you need us.

Problems Solved

Whether it’s a technology problem or an employee knowledge gap, we solve it quickly. We fix hardware issues on the spot — providing loaner systems when necessary. And we provide customized, face-to-face training at your location on demand.

The Best Service is Personal

We believe the highest quality tech support is personalized. No problem is too technical, no question too basic. Our goal is to help each employee succeed. We’re knowledgeable, friendly, respectful and, before long, we’re trusted partners.

Complementary to Your IT

Your IT is tasked with delivering comprehensive technology infrastructures to advance every aspect of company performance. High-impact teams rely heavily on technology and need more personalized and immediate technical support than can typically be provided by remote support alone. With OCI, these teams get the immediate, onsite support they need to work effectively and meet business-critical deadlines. OCI maintains a close partnership with your IT, so we can provide technology services that are 100% compliant with your IT’s standards and policies.

Three things to know for:

Here are three things to know about OCI. Please select which area applies to you.

Want to find a way to help your employees work smarter?

OCI provides immediate, onsite support and on-demand training so employees get more done in less time — and with less stress.

Here are three things you should know about OCI:

OCI specializes in onsite support and training of all Apple-based products and applications.

So, if your team is using a wide range of Apple devices, we can resolve a wide range of hardware and software issues on the spot — and address any knowledge gap immediately. We do what we do best so your team can do what they do best.

We take personalized service to a new level.
We tailor our service to the needs of each employee. No question is too basic or too technical. Our goal is to maximize the productivity of your team — one employee at a time.

OCI helps your team feel supported by you.
Employees are working harder than ever and relying more on technology to get their work done. When their technology works, employees feel empowered to do their best. OCI makes sure their technology is working for them, not against them.

We’ll show you how OCI can empower your team to work better, faster, smarter.
Looking for a unique benefit that will improve employee job satisfaction and retention?

These days, it can be challenging to attract and retain the best employees for your business. What if you could add a new benefit that not only strengthened employee productivity, but also strengthened employee loyalty? OCI’s onsite support and on-demand training can help you do both.

Here are three things you should know about us:

OCI services send a message that you care about your employees.

We provide immediate, personalized support when and where they need it, so they can work smarter and with less stress. And OCI can ensure the first day for new employees is a great day. Our experts can provide new hires with personalized setup of all their Apple devices, printers, network access, and more. New employees feel empowered to make a good first impression, and the ‘Day One’ experience your company provides makes a great first impression.

OCI services support the goals of your business.

Productive teams are high-performing teams. When someone’s work system dies or they can’t receive emails on their iPhone, they can be unproductive until the problem is fixed. OCI solves those problems on the spot — helping them get back to business quickly.

OCI services make a measurable impact.
In organizations where there is OCI support, 87% of the employees actively use our services, returning an average of six times a year.

We’ll show you how to improve employee productivity and job satisfaction.
An IT organization only has so much bandwidth.

Corporate IT’s charter is often to enable strategic initiatives at the enterprise level, and may not include personalized support for individual employees or support at the team level. Some teams rely on technology more than others and impact the company’s bottom line more than others. When employees can’t close deals, ship orders, or deliver corporate financial statements on time because technology won’t work, business suffers.

OCI’s onsite support and on-demand training can fill that gap. We complement Corporate IT’s charter by providing technical support that’s designed to maximize the productivity of your company’s high-impact teams.

Here are three things you should know about OCI:

OCI specialists have deep expertise in all Apple products and platforms.

So we can deliver immediate and comprehensive hardware and software support for all Apple devices, operating systems, and key applications. We can repair devices onsite, so your employees get back to work as soon as possible. And we check every device we see to ensure it is compliant with your security standards.

We provide device and application training that is tailored to the individual employee.

Unlike offsite or online training classes that can consume significant time and don’t always provide the exact answer an employee is looking for, we’re there to answer specific ‘How do I?’ questions when they happen. We can then demonstrate the right procedure and ensure the employee can perform the task independently so they can work smarter immediately.

Our impact is measurable.

We track every interaction and provide reports on speed of problem resolution, so your organization can view results and monitor trends. Today, OCI experts close 83% of macOS and iOS trouble tickets within 30 minutes.

We can supplement your current IT services by providing technical support to individual employees and teams.